Case Study of Servqual stupefy in Airtel (IndiaIn a mooring study Kumar , S (2009 ) cites Bhartel India (Airtel ) as one of the largest communication networks in India with over 92 million subscribers as of 2009 . Kumar 2009 states that the company has through with(predicate) well in the face of stiff competition in the flooded market . It offers a myriad of serve including contumacious line run , mobile go broadband run and has even ventured into digital television services .Bhartel India deals with long and unforesightful distance communication services , and with a nationwide fibre optic backbone , it has been able to extend its services to individuals and enterprises twain over India Kumar , S (2009 ) asserts that Bharti is a heavily foreign coronation group with a number of ancillaries across the country . In ad dition , its tactical objective is to improve and enhance the ontogeny of its operations , by establishing itself as leading service supplier , through basic customer compassionate services .
go on quality is the main strategy for Airtel , with superior customer sustainment practices emphasized on its employeesThe case study led to the cultivation that Airtel was the best service provider in terms of firmness of purpose problems as shown by the Servqual method One of the generic characteristics of the Servqual work is reliability which leans on the ability to perform functions consistently and only . The case stud y shows that Airtel was very reliable in the! responsiveness to calls and knowledge level of the workers being rated highly . The internet services were also voted as...If you want to get a full essay, change it on our website:
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